Social Responsibility

• Underage Gambling
• Responsible Gaming

Responsible Gaming

At GreatOdds we believe in providing a 'protected entertainment environment'. It is an important part of our overall customer care programme.

Gambling in a protected environment should be an exciting and pleasurable experience, for adults. We want you to enjoy the GreatOdds experience, so please play wisely and within your budget.

Staying in Control

The majority of our customers enjoy the GreatOdds entertainment experience.

Whilst the majority of people do gamble within their means, for some gambling can become a problem.

It may help you to keep control to remember the following:

1. Gambling should be entertaining and not seen as a way of making money
2. Avoid chasing losses
3. Only gamble what you can afford to lose
4. Keep track of the time and amount you spend gambling
5. If you want to have a break from gambling you can use our self exclusion option by emailing us at support@greatodds.com with details of all the accounts you have opened with us. GreatOdds will then close your account(s) for a period of 6 months, during which time it will not be possible for the account(s) to be re-opened for any reason.

Occasionally individuals may be concerned about their gambling habits. For those who are concerned please contact the National Responsible Gambling Program, or call the counselling line on: 0800 006 008

Filtering Systems

If you share your computer with friends or family who are under the legal age to register or bet, please click on the link to register with our preferred filtering partner http://www.icra.org/parents/.

There are a number of other third party applications that parents or guardians can use to monitor or restrict the use of their computer's access to the Internet :

Net Nanny filtering software protects children from inappropriate web content : www.netnanny.com
CYBERsitter filtering software allowing parents to add their own sites to block : www.cybersitter.com

Self-exclusion or Opt-out

On request, GreatOdds will close any customer's account or accounts for a period of 6 months during which time it will not be possible for the account(s) to be re-opened for any reason. During the period of opt-out, GreatOdds will do all it can to prevent new accounts being re-opened. An account that is simply 'closed' can be re-opened by the customer at any time. To use our self exclusion option, email us at support@greatodds.com with details of all the accounts you have opened with us.

Staff training

All our customer service staff receive awareness training on problem gambling issues.

Customer History and Balance

Customers can easily access a full history of their transactions, withdrawals and deposits with 'My Account'.

A customer's balance is always available through the 'My Account' page and can also be seen from the GreatOdds.com home page.